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PRIVACY POLICY
Privacy Policy Royal City Hotel Ltd. (hereinafter referred to as "our company") has established the following privacy policy (hereinafter referred to as "this policy") regarding the handling of personal information of users in the services provided on this website (hereinafter referred to as "this service").
Article 1 (Personal Information)
"Personal information" refers to "personal information" as defined in the Personal Information Protection Act, which is information about a living individual that can identify a specific individual based on the name, date of birth, address, telephone number, contact details, and other descriptions contained in the information, as well as data related to appearance, fingerprints, voiceprints, and information that can identify a specific individual from that information alone, such as the insurer number on a health insurance card (personal identification information).
Article 2 (Method of collecting personal information)
When a user registers for use, the Company may ask for personal information such as name, date of birth, address, telephone number, email address, etc. In addition, the Company may collect information regarding transaction records and settlements, including personal information of the user, made between the user and business partners, etc. from the Company's business partners (including information providers, advertisers, ad distribution destinations, etc., hereinafter referred to as "business partners").
Article 3 (Purpose of collecting and using personal information)
The purposes for which we collect and use personal information are as follows:

To provide and operate our services.
To respond to user inquiries (including verifying user identity).
To send emails about new features, updates, campaigns, etc. of the service the user is using, as well as information about other services provided by our company.
To contact you as necessary, such as for maintenance or important announcements.
To identify users who have violated the terms of use or who are attempting to use the service for fraudulent or improper purposes, and to refuse their use.
To allow users to view, change, or delete their registered information, and to view their usage status.
For purposes incidental to the above purposes of use.

Article 4 (Change in purpose of use)
The Company will change the purpose of use of personal information only when it is reasonably deemed that the new purpose of use is related to the previous purpose. If the purpose of use is changed, the Company will notify users of the new purpose in a manner specified by the Company or publish the new purpose on this website.
Article 5 (Provision of personal information to third parties)
We will not provide personal information to third parties without the prior consent of the user, except in the following cases, unless permitted by the Personal Information Protection Act or other laws and regulations.

When it is necessary to cooperate with a national government organ, local government, or a person commissioned by them in carrying out duties prescribed by law, and obtaining the individual's consent is likely to impede the performance of those duties.
When the following matters have been notified or announced in advance and the Company has notified the Personal Information Protection Commission:
The purpose of use includes providing the information to a third party.
Items of data provided to third parties.
The means or method of provision to a third party.
To cease providing personal information to third parties at the request of the individual.
How to accept the person's request.

Notwithstanding the provisions of the preceding paragraph, in the following cases, the recipient of the information will not be a third party.

When we outsource all or part of the handling of personal information to a third party within the scope necessary to achieve the purpose of use.
When personal information is provided in connection with business succession due to merger or other reasons.
When personal information is used jointly with a specific person, the individual is notified in advance or made easily accessible to the individual of that fact, the items of personal information to be used jointly, the scope of those who will use the personal information jointly, the purpose of those who will use the personal information, and the name or title of the person responsible for managing the personal information.

Article 6 (Disclosure of Personal Information)
When the individual requests disclosure of their personal information, we will disclose it to them without delay. However, if disclosure would fall under any of the following, we may not disclose all or part of the information, and if we decide not to disclose it, we will notify the individual without delay.

When there is a risk of harm to the life, body, property or other rights and interests of the individual or a third party.
When there is a risk of causing significant disruption to the proper performance of our business.
Other cases that violate laws and regulations.
Notwithstanding the provisions of the preceding paragraph, in principle we will not disclose information other than personal information, such as historical information and characteristic information.

Article 7 (Correction and Deletion of Personal Information)
If the user's personal information held by the Company is incorrect, the user may request the Company to correct, add, or delete the personal information (hereinafter referred to as "Corrections, etc.") in accordance with the procedures established by the Company. If the Company receives a request from the user as described in the preceding paragraph and determines that it is necessary to comply with the request, the Company shall correct the personal information without delay. If the Company makes Corrections, etc. pursuant to the provisions of the preceding paragraph or decides not to make Corrections, etc., the Company shall notify the user of this without delay.

Article 8 (Suspension of use of personal information, etc.)
If the Company receives a request from the individual to suspend or delete the use of personal information (hereinafter referred to as "suspension of use, etc.") because the personal information is being handled beyond the scope of the purpose of use or because it was obtained by illegal means, the Company will conduct the necessary investigation without delay. If the Company determines that it is necessary to comply with the request based on the results of the investigation in the preceding paragraph, the Company will suspend the use of the personal information without delay. If the Company suspends the use, etc. based on the provisions of the preceding paragraph or decides not to suspend the use, etc., the Company will notify the user of this without delay. Notwithstanding the preceding two paragraphs, if the suspension of use, etc. would be costly or it would be difficult to suspend the use, etc., and alternative measures necessary to protect the rights and interests of the user can be taken, the Company will take these alternative measures.

Article 9 (Changes to Privacy Policy)
The contents of this policy may be changed without notifying users, except for matters otherwise specified by laws, regulations, or other provisions of this policy. Except as otherwise specified by our company, the revised privacy policy will take effect from the time it is posted on this website.

Article 10 (Contact Information)
For inquiries regarding this policy, please contact the following office:
Company name | Royal City Hotel Ltd.
Address: 1-28 Higashi Shinkawacho, Ube City, Yamaguchi Prefecture
Department in charge | Accommodation Division

Royal City Hotel

Reservation

ROYAL CITY HOTEL

To provide and operate our services.

To respond to user inquiries (including verifying user identity).

To send emails about new features, updates, campaigns, etc. of the service the user is using, as well as information about other services provided by our company.

To contact you as necessary, such as for maintenance or important announcements.

To identify users who have violated the terms of use or who are attempting to use the service for fraudulent or improper purposes, and to refuse their use.

To allow users to view, change, or delete their registered information, and to view their usage status.

For purposes incidental to the above purposes of use.

When it is necessary to cooperate with a national government organ, local government, or a person commissioned by them in carrying out duties prescribed by law, and obtaining the individual's consent is likely to impede the performance of those duties.

When the following matters have been notified or announced in advance and the Company has notified the Personal Information Protection Commission:

The purpose of use includes providing the information to a third party.

Items of data provided to third parties.

The means or method of provision to a third party.

To cease providing personal information to third parties at the request of the individual.

How to accept the person's request.

Notwithstanding the provisions of the preceding paragraph, in the following cases, the recipient of the information will not be a third party.

When we outsource all or part of the handling of personal information to a third party within the scope necessary to achieve the purpose of use.

When personal information is provided in connection with business succession due to merger or other reasons.

When there is a risk of harm to the life, body, property or other rights and interests of the individual or a third party.

When there is a risk of causing significant disruption to the proper performance of our business.

Other cases that violate laws and regulations.

Notwithstanding the provisions of the preceding paragraph, in principle we will not disclose information other than personal information, such as historical information and characteristic information.